Full Name Address City, State Zip Phone Number with area code Email Address
Objective	Obtain a secretarial/receptionist position utilizing my computer and clerical skills.
Professional Skills	· Microsoft Office · Microsoft Windows · dBase III · Lotus 1-2-3 · WordPerfect 5.1/6.1	· Filing/Editing · Typing (55+ wpm) · Office Procedures · Telephone Skills · SuperWrite (80 wpm)	· Accounting · Business Math · Business English · Management Skills · Customer Service Skills
Education	Office Technology Program / Secretarial Specialty
	Maple University, Martinsburg WV, Completion Date: 06/04 G.P.A. 3.9/4.0; Attendance 100%
Employment Skills	· Developed ability to work in a fast-paced atmosphere · Maintained excellent customer relations and developed customer rapport · Diplomatically resolved customers complaints on as-needed basis · Accurately calculated and made daily deposits of up to $20,000 · Ability to follow instructions well and make decisions with no supervision · Motivated and supervised 15+ employees on daily basis · Maintained all record-keeping procedures without error · Delegated responsibilities to employees to meet company’s expectations · Effectively developed telephone communication skills and consistently met quotas
Employment History	Assistant Manager, Wingtip Toys, Hagerstown, MD			06/01 - 11/03
	Telemarketer, Margie’s Travel, Charleston, WV, Temporary Assignment			06/99 - 05/01
	Data Entry Operator, Litware, Inc., Charleston, WV, Internship			10/98 - 12/98